Share of parcels that were smallYear to 20 March 2026Company disclosed
95.4 per cent
Digiexpress report, year to 20 March 2026 (chapter of the Digikala Group annual report) · retrieved 2026-10-06
Average distance per parcelYear to 20 March 2026Company disclosed
1.86 km, 7 per cent lower than the year before
Digiexpress report, year to 20 March 2026 (chapter of the Digikala Group annual report) · retrieved 2026-10-06
Active couriers on the Digiexpress appYear to 20 March 2026Company disclosed
8,539
Digiexpress report, year to 20 March 2026 (chapter of the Digikala Group annual report) · retrieved 2026-10-06All courier types, including part-time freelancers: 6,050 freelancers, 1,557 contractors and 932 employees.
Distance driven, year-on-year changeYear to 20 March 2026Company disclosed
21 per cent increase
Digiexpress report, year to 20 March 2026 (chapter of the Digikala Group annual report) · retrieved 2026-10-06
Businesses selling outside Digikala that use DigiexpressYear to 20 March 2026Company disclosed
81
Digiexpress report, year to 20 March 2026 (chapter of the Digikala Group annual report) · retrieved 2026-10-06
Items returned through DigiexpressYear to 20 March 2026Company disclosed
2,261,647
Digiexpress report, year to 20 March 2026 (chapter of the Digikala Group annual report) · retrieved 2026-10-06A count of returned items collected by Digiexpress, not a count of orders or customers.
On-time delivery rate, ordinary daysYear to 20 March 2026Company disclosed
95.61 per cent
Digiexpress report, year to 20 March 2026 (chapter of the Digikala Group annual report) · retrieved 2026-10-06Excludes the days the company counts as disrupted by war and unrest.
Distance driven by the delivery networkYear to 20 March 2026Company disclosed
66.5 million km
Digiexpress report, year to 20 March 2026 (chapter of the Digikala Group annual report) · retrieved 2026-10-06Total kilometres driven by Digiexpress in the year, against 54.6 million the year before.
On-time delivery rate, whole yearYear to 20 March 2026Company disclosed
93.27 per cent
Digiexpress report, year to 20 March 2026 (chapter of the Digikala Group annual report) · retrieved 2026-10-06The company attributes the decline entirely to two periods of war and unrest. On ordinary days the rate was 95.61 per cent.
Customer rating of deliveriesYear to 20 March 2026Company disclosed
4.22 out of 5, 1.4 per cent below the year before
Digiexpress report, year to 20 March 2026 (chapter of the Digikala Group annual report) · retrieved 2026-10-06
Employed couriersYear to 20 March 2026Company disclosed
932
Digiexpress report, year to 20 March 2026 (chapter of the Digikala Group annual report) · retrieved 2026-10-06
Share of orders sent by standard deliveryYear to 20 March 2026Company disclosed
78.3 per cent
Digiexpress report, year to 20 March 2026 (chapter of the Digikala Group annual report) · retrieved 2026-10-06The other four methods on the page are seller-packed orders, express, smart lockers and in-person pickup.
Cities coveredYear to 20 March 2026Company disclosed
2,705
Digiexpress report, year to 20 March 2026 (chapter of the Digikala Group annual report) · retrieved 2026-10-06Includes cities reached through logistics partners, not only Digiexpress's own network.
Businesses using Digiexpress for deliveryYear to 20 March 2026Company disclosed
1,120
Digiexpress report, year to 20 March 2026 (chapter of the Digikala Group annual report) · retrieved 2026-10-06Of these, 1,039 sell on Digikala and 81 sell through other channels.
Active couriers on the Digiexpress appYear to 20 March 2025Company disclosed
6,473
Digiexpress report, year to 20 March 2026 (chapter of the Digikala Group annual report) · retrieved 2026-10-06
Freelance part-time couriersYear to 20 March 2026Company disclosed
6,050
Digiexpress report, year to 20 March 2026 (chapter of the Digikala Group annual report) · retrieved 2026-10-06Freelancers are the largest of the courier types; 1,557 are contractors and 932 are employees.
Contractor couriersYear to 20 March 2026Company disclosed
1,557
Digiexpress report, year to 20 March 2026 (chapter of the Digikala Group annual report) · retrieved 2026-10-06
Small parcels delivered per driver per day, averageYear to 20 March 2026Company disclosed
77
Digiexpress report, year to 20 March 2026 (chapter of the Digikala Group annual report) · retrieved 2026-10-06The report says this average rose 10 per cent on the year before.
Dedicated vehicle fleetYear to 20 March 2026Company disclosed
353 vehicles
Digiexpress report, year to 20 March 2026 (chapter of the Digikala Group annual report) · retrieved 2026-10-06277 light vehicles for delivery within Tehran and 76 heavy vehicles moving goods between logistics centres.
Parcels sent, totalYear to 20 March 2025Company disclosed
34,484,893
Digiexpress annual report, year to 20 March 2025 · retrieved 2026-10-08The report's scheduled, same-day and next-day, and pickup-point delivery totals add up exactly to this figure.
Same-day and next-day deliveries, year-on-year changeYear to 20 March 2025Company disclosed
105.84 per cent increase
Digiexpress annual report, year to 20 March 2025 · retrieved 2026-10-08Growth from 783,130 parcels the year before to 1,611,935.
Small distribution centres in TehranYear to 20 March 2025Company disclosed
20
Digiexpress annual report, year to 20 March 2025 · retrieved 2026-10-08Against 9 the year before.
Cost per order, same-day and next-day deliveries, change on the year beforeYear to 20 March 2025Company disclosed
15 per cent lower
Digiexpress annual report, year to 20 March 2025 · retrieved 2026-10-08The company says courier income was maintained while the cost per order fell.
Distance driven by the delivery networkYear to 20 March 2025Company disclosed
54.6 million km
Digiexpress annual report, year to 20 March 2025 · retrieved 2026-10-08Total kilometres driven by the delivery network in the year.
Scheduled deliveriesYear to 20 March 2025Company disclosed
30,839,650
Digiexpress annual report, year to 20 March 2025 · retrieved 2026-10-08Parcels delivered by the scheduled delivery service, against 27,602,419 the year before.
Next-day dispatch centres outside TehranYear to 20 March 2025Company disclosed
19
Digiexpress annual report, year to 20 March 2025 · retrieved 2026-10-08Against 4 the year before.
Women couriersYear to 20 March 2025Company disclosed
793
Digiexpress annual report, year to 20 March 2025 · retrieved 2026-10-0812.25 per cent of couriers.
Average distance per parcelYear to 20 March 2025Company disclosed
2 km
Digiexpress annual report, year to 20 March 2025 · retrieved 2026-10-08The company's own stated average, printed as a whole number.
Scheduled deliveries, year-on-year changeYear to 20 March 2025Company disclosed
11.72 per cent increase
Digiexpress annual report, year to 20 March 2025 · retrieved 2026-10-08Growth from 27,602,419 parcels the year before to 30,839,650.
AgenciesYear to 20 March 2025Company disclosed
59
Digiexpress annual report, year to 20 March 2025 · retrieved 2026-10-08Agencies offer in-person parcel drop-off, collection and customer support in cities across the country.
Highest monthly earnings of a courierYear to 20 March 2025Company disclosed
68 million toman
Digiexpress annual report, year to 20 March 2025 · retrieved 2026-10-08The top earner's monthly income, not an average.
On-time delivery rateYear to 20 March 2025Company disclosed
95.1 per cent
Digiexpress annual report, year to 20 March 2025 · retrieved 2026-10-08Share of parcels delivered on time over the year, the company's on-time delivery (OTD) measure.
Pickup-point deliveriesYear to 20 March 2025Company disclosed
2,033,308
Digiexpress annual report, year to 20 March 2025 · retrieved 2026-10-08Parcels collected in person from lockers and pickup points, against 1,847,254 the year before.
Jobs created by agenciesYear to 20 March 2025Company disclosed
849
Digiexpress annual report, year to 20 March 2025 · retrieved 2026-10-08Jobs created by the agencies, not Digiexpress staff.
Staff headcountYear to 20 March 2025Company disclosed
1,077
Digiexpress annual report, year to 20 March 2025 · retrieved 2026-10-08Reported in the human resources section, separately from the 6,473 couriers.
Most parcels sent in a single day15 February 2025Company disclosed
146,555
Digiexpress annual report, year to 20 March 2025 · retrieved 2026-10-08The busiest single day of the year.
Smart parcel lockers (Ganjeh)Year to 20 March 2025Company disclosed
251
Digiexpress annual report, year to 20 March 2025 · retrieved 2026-10-08Lockers in service at year end, up from 74 the year before, a 239 per cent increase.
Contractor couriersYear to 20 March 2025Company disclosed
3,303
Digiexpress annual report, year to 20 March 2025 · retrieved 2026-10-08The largest of three courier types; total couriers 6,473.
Most parcels sent in a single monthYear to 20 March 2025Company disclosed
3,390,687
Digiexpress annual report, year to 20 March 2025 · retrieved 2026-10-08The report does not name the month.
Partner pickup points (Ganjdar)Year to 20 March 2025Company disclosed
480
Digiexpress annual report, year to 20 March 2025 · retrieved 2026-10-08Pickup points run by partner shops, up from 281 the year before, a 70.8 per cent increase.
Freelance couriersYear to 20 March 2025Company disclosed
2,635
Digiexpress annual report, year to 20 March 2025 · retrieved 2026-10-08One of three courier types; total couriers 6,473.
Parcels sent in winter, the busiest season21 December 2024 to 20 March 2025Company disclosed
9,588,979
Digiexpress annual report, year to 20 March 2025 · retrieved 2026-10-08Winter in the Iranian calendar, the three months to 20 March 2025.
Parcels sent under the seller-packed (FBM) serviceYear to 20 March 2025Company disclosed
50,607
Digiexpress annual report, year to 20 March 2025 · retrieved 2026-10-08Parcels handled under the fulfilment-by-merchant service, in which the seller packs and Digiexpress delivers.
Courier recruitment, year-on-year changeYear to 20 March 2025Company disclosed
27 per cent increase
Digiexpress annual report, year to 20 March 2025 · retrieved 2026-10-08Growth in couriers recruited compared with the year before.
Same-day and next-day deliveriesYear to 20 March 2025Company disclosed
1,611,935
Digiexpress annual report, year to 20 March 2025 · retrieved 2026-10-08Parcels sent by the same-day and next-day service, against 783,130 the year before.
Distribution centres outside TehranYear to 20 March 2025Company disclosed
59
Digiexpress annual report, year to 20 March 2025 · retrieved 2026-10-08Against 58 the year before.
Cost per order, supermarket deliveries, change on the year beforeYear to 20 March 2025Company disclosed
20 per cent lower
Digiexpress annual report, year to 20 March 2025 · retrieved 2026-10-08The company says courier income was maintained while the cost per order fell.
Parcels delivered in TehranYear to 20 March 2025Company disclosed
15,814,090
Digiexpress annual report, year to 20 March 2025 · retrieved 2026-10-08Tehran was the city that received the most parcels.
Pickup-point deliveries, year-on-year changeYear to 20 March 2025Company disclosed
10.07 per cent increase
Digiexpress annual report, year to 20 March 2025 · retrieved 2026-10-08Growth from 1,847,254 parcels the year before to 2,033,308.
Employed couriersYear to 20 March 2025Company disclosed
535
Digiexpress annual report, year to 20 March 2025 · retrieved 2026-10-08One of three courier types; total couriers 6,473.
