Active driver users (ride-hailing)Year to 20 March 2025Company disclosed
3,692,657
Snapp Group annual performance report, sixth edition, year to 20 March 2025 · retrieved 2026-10-06Drivers with at least one trip on the car service during the year, as the report's glossary defines an active driver.
Cities where the ride-hailing service operatesYear to 19 March 2024Company disclosed
323 cities and towns
Snapp Group annual performance report, fifth edition, year to 19 March 2024 · retrieved 2026-10-06Tehran had the most trips, followed by Mashhad and Shiraz, in the report's chart.
Snapp Shop, suppliers, growthYear to 19 March 2024Company disclosed
245 per cent
Snapp Group annual performance report, fifth edition, year to 19 March 2024 · retrieved 2026-10-06Growth in the number of suppliers over the prior year.
Active driver users (ride-hailing)Year to 19 March 2024Company disclosed
3,305,147
Snapp Group annual performance report, fifth edition, year to 19 March 2024 · retrieved 2026-10-06Drivers with at least one trip on the car service during the year, as the report's glossary defines an active driver.
Women among Snapp Group employees, shareYear to 20 March 2023Company disclosed
41.62 per cent
Snapp Group annual performance report, year to 20 March 2023 · retrieved 2026-10-06Covers employees of all Snapp Group companies, not drivers or couriers.
Ride-hailing service users in the super-appYear to 20 March 2023Company disclosed
27,675,587
Snapp Group annual performance report, year to 20 March 2023 · retrieved 2026-10-06Users of the car ride service inside the super-app during the year; the report does not say whether this counts passengers only.
Average monthly earnings of part-time driversYear to 20 March 2023Company disclosed
4,500,000 toman
Snapp Group annual performance report, year to 20 March 2023 · retrieved 2026-10-06A reported average for drivers the company classes as part-time.
Ride-hailing trips, cumulativeTo 20 March 2023Company disclosed
3,544,430,130 trips
Snapp Group annual performance report, year to 20 March 2023 · retrieved 2026-10-06A running total of trips over several years, not trips in a single year.
Distance travelled in ride-hailing tripsYear to 20 March 2023Company disclosed
9,694,498,369 km
Snapp Group annual performance report, year to 20 March 2023 · retrieved 2026-10-06
Super-app user accounts added in the yearYear to 20 March 2023Company disclosed
10,257,336
Snapp Group annual performance report, year to 20 March 2023 · retrieved 2026-10-06New accounts registered in the year, not active users.
Average time for a driver to accept a ride requestYear to 20 March 2023Company disclosed
23 seconds
Snapp Group annual performance report, year to 20 March 2023 · retrieved 2026-10-06
Cancelled ride-hailing tripsYear to 20 March 2023Company disclosed
626,529,758
Snapp Group annual performance report, year to 20 March 2023 · retrieved 2026-10-06Trips cancelled by either passengers or drivers in the year, not trips completed.
Ride-hailing trips, increase on prior yearYear to 20 March 2023Company disclosed
275,015,711 more trips
Snapp Group annual performance report, year to 20 March 2023 · retrieved 2026-10-06A count of additional trips, not a percentage; the report puts the rise at 33 per cent.
Average monthly earnings of full-time driversYear to 20 March 2023Company disclosed
16,000,000 toman
Snapp Group annual performance report, year to 20 March 2023 · retrieved 2026-10-06A reported average for drivers the company classes as full-time; the report gives no definition of full-time.
Super-app user accounts, prior yearAt 20 March 2022Company disclosed
52,137,635
Snapp Group annual performance report, year to 20 March 2023 · retrieved 2026-10-06Total registered accounts at the end of the earlier year, shown for comparison; not active users.
Ride-hailing tripsYear to 20 March 2023Company disclosed
1,095,116,350
Snapp Group annual performance report, year to 20 March 2023 · retrieved 2026-10-06Completed trips on the ride-hailing service in the year.
Super-app opens, daily averageYear to 20 March 2023Company disclosed
11,594,005 times
Snapp Group annual performance report, year to 20 March 2023 · retrieved 2026-10-06Counts app opens, not users or orders.
Complaints registered with ride-hailing supportYear to 20 March 2023Company disclosed
1,106,799
Snapp Group annual performance report, year to 20 March 2023 · retrieved 2026-10-06
Super-app opens, Android appYear to 20 March 2022Company disclosed
2,740,779,487 times, 86 per cent of opens
Snapp Group performance report, year to 20 March 2022 · retrieved 2026-10-06Times the Android app was opened in the year. The page puts average Android opens at about 10 million a day.
Ride-hailing employeesYear to 20 March 2022Company disclosed
1,863 people
Snapp Group performance report, year to 20 March 2022 · retrieved 2026-10-06
Cost of commission exemptions for driversYear to 20 March 2021Company disclosed
about 20 billion toman
Snapp performance report for the Iranian year to 20 March 2021 · retrieved 2026-10-06Commission waived for drivers with disabilities, veterans, families of those killed in war, women heads of household and haemophilia patients. The report gives it as an approximate cost.
Super-app opens, iOS appYear to 20 March 2022Company disclosed
74,246,421 times, 2 per cent of opens
Snapp Group performance report, year to 20 March 2022 · retrieved 2026-10-06Times the iOS app was opened in the year.
Record daily trips (ride-hailing)On 13 March 2022Company disclosed
3,276,655 trips
Snapp Group performance report, year to 20 March 2022 · retrieved 2026-10-06The busiest single day of the year for ride-hailing trips.
Ride-hailing tripsYear to 20 March 2022Company disclosed
820,089,647
Snapp Group performance report, year to 20 March 2022 · retrieved 2026-10-06Completed ride-hailing trips in the year. The following year's report gives 820,100,639 for the same year.
Super-app opens, daily averageYear to 20 March 2021Company disclosed
8,536,477 times a day
Snapp performance report for the Iranian year to 20 March 2021 · retrieved 2026-10-06The year's total app opens divided across the days of the year, as the report prints it; not a count of distinct daily users.
Drivers who used the drivers' clubYear to 20 March 2021Company disclosed
more than 400,000 people
Snapp performance report for the Iranian year to 20 March 2021 · retrieved 2026-10-06The drivers' club offers car parts and accessories, clinic services, and clothing, household goods and mobile phones to drivers on the platform.
Services offered in the Snapp super-appYear to 20 March 2022Company disclosed
22 services
Snapp Group performance report, year to 20 March 2022 · retrieved 2026-10-06The report says three were added during the year: a credit service, a ticket office and a pharmacy.
Super-app users using two or more services, shareYear to 20 March 2022Company disclosed
33 per cent, up from 18 per cent the year before
Snapp Group performance report, year to 20 March 2022 · retrieved 2026-10-06Share of users who used at least two services in the super-app during the year.
Super-app user accounts added in the yearYear to 20 March 2022Company disclosed
10,939,425
Snapp Group performance report, year to 20 March 2022 · retrieved 2026-10-06New user accounts created in the year. The same page gives 52,137,635 accounts in total.
Super-app user accounts, growthYear to 20 March 2022Company disclosed
25.9 per cent
Snapp Group performance report, year to 20 March 2022 · retrieved 2026-10-06Growth in users on the year before.
Hours users spent in Snapp (ride-hailing)Year to 20 March 2022Company disclosed
218,588,669 hours
Snapp Group performance report, year to 20 March 2022 · retrieved 2026-10-06The report's words are total hours users spent in Snapp in the year; at 820,089,647 trips of 958 seconds on average this matches time in ride-hailing trips.
Average distance per ride-hailing tripYear to 20 March 2022Company disclosed
9 km
Snapp Group performance report, year to 20 March 2022 · retrieved 2026-10-06
Average time for a driver to accept a ride requestYear to 20 March 2022Company disclosed
42 seconds
Snapp Group performance report, year to 20 March 2022 · retrieved 2026-10-06Average wait between a ride request and its acceptance.
Average rating of ride-hailing tripsYear to 20 March 2022Company disclosed
4.7 out of 5
Snapp Group performance report, year to 20 March 2022 · retrieved 2026-10-06Average of the ratings given; most trips are not rated.
Super-app opens, web appYear to 20 March 2022Company disclosed
368,141,112 times, 12 per cent of opens
Snapp Group performance report, year to 20 March 2022 · retrieved 2026-10-06Times the web version was opened in the year.
Average duration of a ride-hailing tripYear to 20 March 2022Company disclosed
958 seconds
Snapp Group performance report, year to 20 March 2022 · retrieved 2026-10-06About 16 minutes.
Distance travelled in ride-hailing tripsYear to 20 March 2022Company disclosed
7,406,688,533 km
Snapp Group performance report, year to 20 March 2022 · retrieved 2026-10-06
Successful inbound calls to ride-hailing supportYear to 20 March 2022Company disclosed
14,315,356
Snapp Group performance report, year to 20 March 2022 · retrieved 2026-10-06
Ride-hailing support staffYear to 20 March 2022Company disclosed
621 people, 34 per cent more than the 463 of the year before
Snapp Group performance report, year to 20 March 2022 · retrieved 2026-10-06
Support calls answered, car, Box and van servicesYear to 20 March 2021Company disclosed
21,965,360 calls
Snapp performance report for the Iranian year to 20 March 2021 · retrieved 2026-10-06Covers the support team for ride-hailing and for the Box and van delivery services together; the report does not split them.
Women among staff in the ride-hailing and Box divisionsYear to 20 March 2021Company disclosed
613 people, 35 per cent
Snapp performance report for the Iranian year to 20 March 2021 · retrieved 2026-10-06
Ride-hailing trips, cumulativeTo 20 March 2022Company disclosed
2,449,313,780 trips
Snapp Group performance report, year to 20 March 2022 · retrieved 2026-10-06Running total on the report's chart of trip growth, which starts with the half-year from 20 March 2016.
Calls and tickets handled by customer service (ride-hailing)Year to 20 March 2022Company disclosed
25,550,000
Snapp Group performance report, year to 20 March 2022 · retrieved 2026-10-06Requests, made up of calls and tickets, that Snapp's customer service centre reviewed and answered in the year.
Snapp Group employees, all subsidiariesYear to 20 March 2022Company disclosed
5,755
Snapp Group performance report, year to 20 March 2022 · retrieved 2026-10-06Total staff of the companies in Snapp Group, including the group's own team and the sister companies.
Women among ride-hailing employees, shareYear to 20 March 2022Company disclosed
37 per cent
Snapp Group performance report, year to 20 March 2022 · retrieved 2026-10-06
Fee-free support loans granted to driversYear to 20 March 2021Company disclosed
more than 5,000 loans
Snapp performance report for the Iranian year to 20 March 2021 · retrieved 2026-10-06Loans of 2 million and 5 million toman, without fees, to drivers temporarily deactivated after a coronavirus infection.
Staff in the ride-hailing and Box divisionsYear to 20 March 2021Company disclosed
1,755 people
Snapp performance report for the Iranian year to 20 March 2021 · retrieved 2026-10-06Staff of the ride-hailing and Box divisions only, not of the whole group, which the same report puts at about 4,000.
Hours passengers spent in Snapp ride-hailing, earlier basisYear to 20 March 2025Company disclosed
614,080,723 hours
Snapp Group annual performance report, sixth edition, year to 20 March 2025 · retrieved 2026-10-06The report does not define this figure. From the next year Snapp counted only time from boarding to destination, so this figure is not comparable with the 407,554,545 hours reported for the year to 20 March 2026. Read against the year's trips it works out at about 24 minutes a trip, against about 16 the following year.
Snapp Group employees, net increase in the yearYear to 20 March 2023Company disclosed
846 people
Snapp Group annual performance report, year to 20 March 2023 · retrieved 2026-10-06A net change across all Snapp Group companies, hires less departures, not the number of people hired. The same page prints 14 per cent growth on the year before, and staff of 3,744 in operations, 1,712 outside operations and 1,105 in technology, but no total; the next report implies 6,759 for this year end.
Snapp Shop, active customer accountsYear to 20 March 2025Company disclosed
1,268,556
Snapp Group annual performance report, sixth edition, year to 20 March 2025 · retrieved 2026-10-06Accounts with at least one order during the year. Accounts, not people.
Women among group employees, shareYear to 19 March 2024Company disclosed
47.3 per cent
Snapp Group annual performance report, fifth edition, year to 19 March 2024 · retrieved 2026-10-06Share of women among the people working in the group's companies. The same page prints 41.62 per cent for the year before.
Record daily trips (ride-hailing only)On 6 March 2024Company disclosed
5,053,604 trips
Snapp Group annual performance report, fifth edition, year to 19 March 2024 · retrieved 2026-10-06The single busiest day of the year for car trips.
Distance travelled in ride-hailing tripsYear to 19 March 2024Company disclosed
11,871,598,194 km
Snapp Group annual performance report, fifth edition, year to 19 March 2024 · retrieved 2026-10-06
Ride-hailing trips that receive a rating, shareYear to 20 March 2022Company disclosed
31.73 per cent
Snapp Group performance report, year to 20 March 2022 · retrieved 2026-10-06
Hours passengers spent in Snapp ride-hailing, earlier basisYear to 20 March 2023Company disclosed
425,164,192 hours
Snapp Group annual performance report, year to 20 March 2023 · retrieved 2026-10-06The report does not define this figure. From the year to 20 March 2026 Snapp counted only time from boarding to destination, so this figure is not comparable with the 407,554,545 hours reported for that year. Read against the year's trips it works out at about 23 minutes a trip.
Record daily trips (ride-hailing)On 6 March 2023Company disclosed
4,132,512 trips
Snapp Group annual performance report, year to 20 March 2023 · retrieved 2026-10-06
Record monthly trips (ride-hailing)In the month from 21 January to 19 February 2023Company disclosed
105,573,738 trips
Snapp Group annual performance report, year to 20 March 2023 · retrieved 2026-10-06
Super-app user requests during the internet shutdown, changeDuring the internet shutdown, which the report dates only to the month from 22 December 2025 to 20 January 2026Company disclosed
80 per cent fall
Snapp Group annual performance report, year to 20 March 2026 · retrieved 2026-10-06The report does not state the baseline the fall is measured against or how long it lasted. The same panel puts the loss in daily sales of businesses active in the super-app at 500,000,000,000 toman.
Passenger hours in ride-hailing trips, from boarding to destinationYear to 20 March 2026Company disclosed
407,554,545 hours
Snapp Group annual performance report, year to 20 March 2026 · retrieved 2026-10-06The report's glossary says that from this year the figure runs from the moment the driver records the start of the trip, after the passenger boards, to arrival at the destination. It is not comparable with the larger figures for the three years to 20 March 2025, which the reports did not define.
Motorbike ride service, growth in successful ordersYear to 20 March 2026Company disclosed
43 per cent
Snapp Group annual performance report, year to 20 March 2026 · retrieved 2026-10-06Growth in the number of successful orders over the year, as printed in the report's chart of the five fastest-growing services. It is not growth in revenue or users.
Average time for a driver to accept a ride requestYear to 20 March 2026Company disclosed
23 seconds
Snapp Group annual performance report, year to 20 March 2026 · retrieved 2026-10-06
Shop service in the Snapp super-app, growth in successful ordersYear to 20 March 2026Company disclosed
34 per cent
Snapp Group annual performance report, year to 20 March 2026 · retrieved 2026-10-06Growth in successful orders of the shop service, from the super-app chapter of the report.
Snapp Shop, active customer accountsYear to 20 March 2026Company disclosed
1,568,255
Snapp Group annual performance report, year to 20 March 2026 · retrieved 2026-10-06Snapp Shop is the group's online store. It had 2,573,726 customer accounts in total; an account is not a person.
Super-app opens, year-on-year changeYear to 20 March 2026Company disclosed
About 3 per cent fall
Snapp Group annual performance report, year to 20 March 2026 · retrieved 2026-10-06Opens of the super-app across Android, iOS and the web app fell about 3 per cent on the prior year even as accounts grew.
Visits to the ride-hailing service in the super-appYear to 20 March 2026Company disclosed
3,401,707,856
Snapp Group annual performance report, year to 20 March 2026 · retrieved 2026-10-06Visits to the ride-hailing service inside the super-app, not trips. It is more than six times the next most visited service, food, at 540,601,429.
Active super-app users aged 36 to 45, shareYear to 20 March 2026Company disclosed
36 per cent
Snapp Group annual performance report, year to 20 March 2026 · retrieved 2026-10-06The largest age band among active super-app accounts. The other bands as printed: under 18, 2 per cent; 18 to 25, 13; 26 to 35, 25; 46 to 55, 18; 56 to 65, 5; over 65, 1.
Snapp Shop, items sold, growthYear to 20 March 2026Company disclosed
28 per cent
Snapp Group annual performance report, year to 20 March 2026 · retrieved 2026-10-06
Ride-hailing trips in TehranYear to 20 March 2026Company disclosed
331,933,925, about 21.76 per cent of Snapp's intra-city trips
Snapp Group annual performance report, year to 20 March 2026 · retrieved 2026-10-06Tehran is the largest city by trips, followed by Mashhad (129,475,566) and Shiraz (81,666,077).
Active passenger accounts (ride-hailing)Year to 20 March 2026Company disclosed
37,874,564
Snapp Group annual performance report, year to 20 March 2026 · retrieved 2026-10-06Accounts with at least one ride-hailing trip in the year, as the report's glossary defines active. An account is not a person; one person can hold several.
Visits to the ride-hailing service in the super-appYear to 20 March 2025Company disclosed
4,063,853,006
Snapp Group annual performance report, sixth edition, year to 20 March 2025 · retrieved 2026-10-06
Distance travelled in ride-hailing tripsYear to 20 March 2025Company disclosed
12,974,874,959 km
Snapp Group annual performance report, sixth edition, year to 20 March 2025 · retrieved 2026-10-06
Snapp Shop, growth in sales across all itemsYear to 20 March 2025Company disclosed
132 per cent
Snapp Group annual performance report, sixth edition, year to 20 March 2025 · retrieved 2026-10-06The report does not say whether this counts items or measures value.
Women among driver users registered since launchSince the service began, to 20 March 2026Company disclosed
424,298, 4.9 per cent of driver users
Snapp Group annual performance report, year to 20 March 2026 · retrieved 2026-10-06Counted across all driver users registered since the service began, not drivers active in the year. The report prints the counts in people, but they sum to the total of driver user accounts.
Super-app opens, year-on-year changeYear to 20 March 2025Company disclosed
About 60 per cent rise
Snapp Group annual performance report, sixth edition, year to 20 March 2025 · retrieved 2026-10-06Change in the number of times users opened the super-app, against the year to 19 March 2024.
Distance travelled in ride-hailing tripsYear to 20 March 2026Company disclosed
13,481,140,063 km
Snapp Group annual performance report, year to 20 March 2026 · retrieved 2026-10-06
Super-app user accounts, prior yearAt 19 March 2024Company disclosed
72,364,343
Snapp Group annual performance report, sixth edition, year to 20 March 2025 · retrieved 2026-10-06Total user accounts created since the service began, as the report's glossary defines total users. Accounts, not people.
Women among driver users registered since launchSince the service began, to 20 March 2025Company disclosed
323,202, 4.3 per cent of driver users
Snapp Group annual performance report, sixth edition, year to 20 March 2025 · retrieved 2026-10-06
Snapp Shop, active seller usersYear to 20 March 2025Company disclosed
9,836
Snapp Group annual performance report, sixth edition, year to 20 March 2025 · retrieved 2026-10-06
Snapp Shop, active seller accountsYear to 20 March 2026Company disclosed
13,338
Snapp Group annual performance report, year to 20 March 2026 · retrieved 2026-10-06Out of 52,977 seller accounts in total.
Record daily trips (ride-hailing only)On 26 February 2025Company disclosed
5,414,526 trips
Snapp Group annual performance report, sixth edition, year to 20 March 2025 · retrieved 2026-10-06The single busiest day of the year for car trips.
Snapp Shop, busiest order day of the yearOn 29 November 2024Company disclosed
More than 80,000 orders and more than 140,000,000,000 toman in sales
Snapp Group annual performance report, sixth edition, year to 20 March 2025 · retrieved 2026-10-06The day of the company's Harajomeh (Friday sale) campaign.
Snapp Shop, seller accounts, growthYear to 20 March 2026Company disclosed
36 per cent
Snapp Group annual performance report, year to 20 March 2026 · retrieved 2026-10-06The report does not name the base of the growth.
Snapp Shop, busiest order day of the yearOn 28 November 2025Company disclosed
More than 145,000 orders and more than 378,000,000,000 toman in sales
Snapp Group annual performance report, year to 20 March 2026 · retrieved 2026-10-06The peak day of the group's annual sale, known in Iran as Harajomeh. Sales are in toman as printed.
Record monthly trips (ride-hailing)In the month from 19 February to 20 March 2025Company disclosed
140,255,279 trips
Snapp Group annual performance report, sixth edition, year to 20 March 2025 · retrieved 2026-10-06
Ride-hailing trips in TehranYear to 20 March 2025Company disclosed
337,301,332, about 22 per cent of Snapp's intra-city trips
Snapp Group annual performance report, sixth edition, year to 20 March 2025 · retrieved 2026-10-06
Average monthly earnings of full-time drivers, year-on-year changeYear to 20 March 2025Company disclosed
More than 116 per cent rise
Snapp Group annual performance report, sixth edition, year to 20 March 2025 · retrieved 2026-10-06Change in the toman figure as the company reports it.
Ride-hailing trips, prior yearYear to 19 March 2024Company disclosed
1,376,011,494
Snapp Group annual performance report, sixth edition, year to 20 March 2025 · retrieved 2026-10-06Trips through the Snapp Khodro car service, which the report's glossary says includes the Snapp Box services offered inside it and excludes fraudulent trips.
Average monthly earnings of part-time driversYear to 20 March 2025Company disclosed
14,667,185 toman
Snapp Group annual performance report, sixth edition, year to 20 March 2025 · retrieved 2026-10-06A part-time driver, in the report's glossary, completes fewer than 40 successful trips a month. Earnings as the company reports them, in toman.
Active super-app user accountsYear to 20 March 2025Company disclosed
More than 39,200,000
Snapp Group annual performance report, sixth edition, year to 20 March 2025 · retrieved 2026-10-06Accounts with at least one trip or order during the year, as the report's glossary defines an active user. The report states that an account is not a person: one person can hold several accounts.
Active passenger accounts (ride-hailing)Year to 20 March 2025Company disclosed
35,657,967
Snapp Group annual performance report, sixth edition, year to 20 March 2025 · retrieved 2026-10-06Accounts with at least one trip or order during the year. Accounts, not people.
Average time for a driver to accept a ride requestYear to 20 March 2025Company disclosed
24 seconds
Snapp Group annual performance report, sixth edition, year to 20 March 2025 · retrieved 2026-10-06
Shop service in the Snapp super-app, growth in successful ordersYear to 20 March 2025Company disclosed
117.65 per cent
Snapp Group annual performance report, sixth edition, year to 20 March 2025 · retrieved 2026-10-06Growth in the number of successful orders over the prior year. It does not measure order value.
Driver accounts registered since launch (ride-hailing)Since the service began, to 20 March 2025Company disclosed
7,417,231
Snapp Group annual performance report, sixth edition, year to 20 March 2025 · retrieved 2026-10-06All driver accounts created since the service began, as the report's glossary defines total users. Accounts, not people.
Inbound user calls to ride-hailing supportYear to 20 March 2025Company disclosed
25,574,414
Snapp Group annual performance report, sixth edition, year to 20 March 2025 · retrieved 2026-10-06
Cities where the ride-hailing service operatesYear to 20 March 2023Company disclosed
278 cities
Snapp Group annual performance report, year to 20 March 2023 · retrieved 2026-10-06
Average monthly earnings of full-time driversYear to 20 March 2025Company disclosed
41,579,509 toman
Snapp Group annual performance report, sixth edition, year to 20 March 2025 · retrieved 2026-10-06A full-time driver, in the report's glossary, completes more than 40 successful trips a month. Earnings as the company reports them, in toman.
Visits to the ride-hailing service in the super-appYear to 19 March 2024Company disclosed
3,257,413,700
Snapp Group annual performance report, fifth edition, year to 19 March 2024 · retrieved 2026-10-06Visits to the ride-hailing service inside the super-app, not trips. The next most visited service, food, had 348,571,927.
Super-app user accounts added in the yearYear to 19 March 2024Company disclosed
9,969,372
Snapp Group annual performance report, fifth edition, year to 19 March 2024 · retrieved 2026-10-06New accounts registered in the year. Accounts, not people.
Record monthly trips (ride-hailing)In the month from 22 December 2023 to 20 January 2024Company disclosed
127,785,588 trips
Snapp Group annual performance report, fifth edition, year to 19 March 2024 · retrieved 2026-10-06
Average time for a driver to accept a ride requestYear to 19 March 2024Company disclosed
22 seconds
Snapp Group annual performance report, fifth edition, year to 19 March 2024 · retrieved 2026-10-06
Super-app user accounts, growthYear to 19 March 2024Company disclosed
16 per cent
Snapp Group annual performance report, fifth edition, year to 19 March 2024 · retrieved 2026-10-06Growth in total super-app accounts registered since the service began, from 62,394,971 to 72,364,343.
Ride-hailing trips, increase on prior yearYear to 19 March 2024Company disclosed
280,895,144 more trips
Snapp Group annual performance report, fifth edition, year to 19 March 2024 · retrieved 2026-10-06Increase in the number of trips over the year to 20 March 2023. The year's total was 1,376,011,494 trips.
Calls and tickets to ride-hailing supportYear to 19 March 2024Company disclosed
49,040,392
Snapp Group annual performance report, fifth edition, year to 19 March 2024 · retrieved 2026-10-06Calls and written tickets together; the page puts tickets at 21,300,000 and the share of calls answered at 95.5 per cent.
Super-app opens, daily averageYear to 19 March 2024Company disclosed
14,669,642 times
Snapp Group annual performance report, fifth edition, year to 19 March 2024 · retrieved 2026-10-06
Driver users registered since launch (ride-hailing)Since the service began, to 19 March 2024Company disclosed
6,152,509
Snapp Group annual performance report, fifth edition, year to 19 March 2024 · retrieved 2026-10-06All driver users on the service since it began, not only drivers active in the year.
Snapp Shop, active customer accounts, growthYear to 19 March 2024Company disclosed
212 per cent
Snapp Group annual performance report, fifth edition, year to 19 March 2024 · retrieved 2026-10-06Growth in accounts with at least one order during the year, against the prior year.
CSR spendYear to 19 March 2024Company disclosed
143,053,561,200 toman
Snapp Group annual performance report, fifth edition, year to 19 March 2024 · retrieved 2026-10-06Total value the group allocated to social responsibility programmes, in toman as printed. The report groups them as exemptions and discounts, charity and accessibility.
Shop service in the Snapp super-app, growth in successful ordersYear to 19 March 2024Company disclosed
188 per cent
Snapp Group annual performance report, fifth edition, year to 19 March 2024 · retrieved 2026-10-06Growth in the number of successful orders over the prior year. It does not measure order value.
Women among driver users registered since launchSince the service began, to 19 March 2024Company disclosed
233,214
Snapp Group annual performance report, fifth edition, year to 19 March 2024 · retrieved 2026-10-06Counted across all driver accounts, not drivers active in the year.
Group headcount, year-on-year changeYear to 19 March 2024Company disclosed
11 per cent rise, a net 767 more employees
Snapp Group annual performance report, fifth edition, year to 19 March 2024 · retrieved 2026-10-06Change in the number of people working across the group's companies, which the report puts at 7,526 at year end.
Active passenger accounts (ride-hailing)Year to 19 March 2024Company disclosed
31,929,588
Snapp Group annual performance report, fifth edition, year to 19 March 2024 · retrieved 2026-10-06Accounts with at least one trip or order during the year, as the report's glossary defines an active user. Accounts, not people.
Hours passengers spent in Snapp ride-hailing, earlier basisYear to 19 March 2024Company disclosed
523,584,658 hours
Snapp Group annual performance report, fifth edition, year to 19 March 2024 · retrieved 2026-10-06The report does not define this figure. From the year to 20 March 2026 Snapp counted only time from boarding to destination, so this figure is not comparable with the 407,554,545 hours reported for that year. Read against the year's trips it works out at about 23 minutes a trip.
Super-app user accounts, prior yearAt 20 March 2023Company disclosed
62,394,971
Snapp Group annual performance report, fifth edition, year to 19 March 2024 · retrieved 2026-10-06Total user accounts created since the service began, as the report's glossary defines total users. Accounts, not people.
Ride-hailing trips, cumulative since 2018From 21 March 2018 to 19 March 2024Company disclosed
4,920,441,624 trips
Snapp Group annual performance report, fifth edition, year to 19 March 2024 · retrieved 2026-10-06Running total of trips over the six years to 19 March 2024, as the report's chart prints it.
Snapp Shop, items sold, growthYear to 19 March 2024Company disclosed
220 per cent
Snapp Group annual performance report, fifth edition, year to 19 March 2024 · retrieved 2026-10-06Growth in the number of items sold over the prior year, as the report's glossary defines an item. It does not measure sales value.
Super-app opensYear to 19 March 2024Company disclosed
5,354,419,349 times
Snapp Group annual performance report, fifth edition, year to 19 March 2024 · retrieved 2026-10-06Across Android (4,273,679,484), iOS (428,019,601) and the web app (652,720,264).
Group headcount by companyYear to 20 March 2025Company disclosed
The Snapp Group report for the year to 20 March 2025 puts total colleagues across the group's companies at 8,784, up 16.7 per cent on the year before, and breaks them down as Snapp Khodro 2,581, Snapp Food 2,271, Snapp Market 1,640, Snapp Box 504, Snapp Pay 435, Snapp Shop 409, Snapp Kitchen 331, Snapp Trip 300, the group central team 123, Snapp Doctor 86, Snapp Supply 79 and Snapp Store 25. Women were 50.2 per cent of colleagues and men 49.8 per cent; the year before, women were 47.3 per cent.
Snapp Pro subscribersFY2024-25Company disclosed
Snapp Group's FY2024-25 announcement states that Snapp Pro, the super-app's professional subscription, reached 29 cities in its first year with 710,000 subscribers.
CSR spendFY2024-25Company disclosed
CSR value of 200,087,489,446 toman in FY2024-25 (about 200 billion toman), of which 182,938,426,946 toman were driver commission exemptions; about $2.9M at the 2024-25 average of ~70,000 toman/$.
Ride-hailing trips (Snapp Car)FY2024-25Company disclosed
Snapp's ride-hailing service (Snapp Car) carried 1,513,844,390 trips in FY2024-25 across 424 cities and towns, 10.01 percent more than the year before, as the group's announcement and its annual report state.
Accounts & engagementFY2024-25Company disclosed
Snapp Group's FY2024-25 annual report announcement states 81,537,368 super-app accounts at the end of the year, after 9,173,025 new accounts, a growth rate of 12.67 percent, and 8,571,331,626 super-app opens during the year.
Ride-hailing market share (company-stated)FY2025-26Company disclosed
Snapp Group's FY2025-26 announcement states that Snapp Khodro held an average 89.9 percent share of the ride-hailing market by trip count over the year, reaching 92.4 percent in the year's final month (20 February to 20 March 2026), attributing the figures to the company's managing director.
Group headcount, as stated in the founders' forewordYear to 19 March 2024Company disclosed
The Snapp Group report for the year to 19 March 2024 states, in a foreword signed by founders Eyad Al-Qassar and Mahmoud Fouz, that Snapp was born in 2014-15 and refers to the 7,526-person Snapp Group team. The same report's HR page gives 7,526 as the total across the group's companies.
Record daily trips (ride-hailing only)FY2025-26Company disclosed
Snapp Group's FY2025-26 announcement states a single-day ride record of 5,393,042 trips on 19 November 2025.
Record monthly trips (ride-hailing)FY2025-26Company disclosed
Snapp Group's FY2025-26 announcement states a monthly ride record of 143,873,707 trips in the month from 21 April to 21 May 2025.
Snapp Pay wallet adoptionFinancial year 2025-26Company disclosed
The FY2025-26 report states that Snapp Pay reached 13,548,854 registered accounts and 3,527,485 monthly active accounts across 22,165 stores, and prints growth of 2,609 percent in the number of users who used the Snapp Pay wallet.
Measured impact of the twelve-day conflict on ride-hailingThe twelve-day conflict, within financial year 2025-26Company disclosed
The FY2025-26 report prints the twelve-day conflict's effect on Snapp's ride-hailing business as a 42 percent fall in intra-city trips, a 35 percent fall in active driver users, and a 28 percent fall in completed inter-city trips, against growth of up to 116 percent in inter-city trip requests. It names Tehran, Kish, Karaj, Qeshm and Kermanshah as having the largest intra-city falls, and lists the support measures taken, including 10,000,000,000 toman in non-repayable assistance to 2,500 high-trip drivers and a commission exemption.
Support & service quality (ride-hailing)Financial year 2025-26Company disclosed
The FY2025-26 report states that Snapp's ride-hailing customer service centre took 28,066,568 inbound calls, 72 percent from passengers and 28 percent from drivers, and made 7,278,965 outbound calls, which it puts at about 6.2 percent more than the prior year, for 35,345,533 calls in total; it records 23,030,000 tickets received, 68 percent from drivers, 805,899 hours of support conversation and an average call of 1 minute 42 seconds. On the following page it prints registered complaints as 0.5 percent of trips and user satisfaction with support as 4.5 out of 5.
CSR spend (FY2025-26)FY2025-26Company disclosed
More than 164 billion toman allocated to social-responsibility programmes in FY2025-26 (about $0.9M at the 2025-26 filings rate of ~178,000 toman/$), most of it driver commission exemptions worth more than 150 billion toman, taken up by 22,921 drivers. Snapp Club charity campaigns totalled 2.4 billion toman across 1.2 million user participations; Snapp Market distributed more than 8.5 billion toman of groceries to low-income families.
Snapptrip average airfaresFY2025-26 against FY2024-25Company disclosed
Average domestic flight ticket sold on Snapptrip rose from about 2 million toman in FY2024-25 to more than 3.7 million toman in FY2025-26 (up 79 percent); average international fare above 10 million toman (up 43 percent). Sales volume up 7 percent on the year, more than 5.814 million active users, daily order record 28,751.
Snapp Bime (insurance)FY2025-26Company disclosed
Snapp Group's FY2025-26 announcement states that Snapp Bime grew 115 percent in the year, without saying whether by policies, orders or premium, that the largest mobile-insurance claim it paid reached 120 million toman, and that motor policies were delivered to 872 cities.
Ride-hailing market share, FY2024-25 (company-stated)FY2024-25Company disclosed
Snapp Group's FY2024-25 announcement states that Snapp Khodro held an average 88.7 percent of the national ride-hailing market over the year, and that company revenue fell about 7 percent against the pre-war level despite share growth, which it attributes to disruption of GPS systems.
Ride-hailing market share, the month from 23 July to 22 August 2025 (press, from the company report)FY2024-25 average and in the month from 23 July to 22 August 2025Third-party reported
Zoomit, reporting Snapp Group's FY2024-25 performance report on 2 August 2025, states that Snapp Khodro held an average 88.7 percent of the national ride-hailing market in 2024-25 and raised its share to more than 90 percent in the month from 23 July to 22 August 2025 despite the disruption of the twelve-day war, while company revenue fell about 7 percent against the pre-war level.
