Customers served, year-on-year changeYear to 20 March 2021, against year to 19 March 2020Company disclosed
84 per cent, from 2,851,418 to 5,260,783
Tipax comprehensive activity report, year to 20 March 2021 · retrieved 2026-10-06
Cities with a representative officeAt 20 March 2021Company disclosed
329
Tipax comprehensive activity report, year to 20 March 2021 · retrieved 2026-10-06Cities with at least one Tipax representative office.
Hubs and collection and distribution centresAt 20 March 2021Company disclosed
2 hubs and 67 centres (10 regional, 57 local)
Tipax comprehensive activity report, year to 20 March 2021 · retrieved 2026-10-06
Network workforce, including couriers, representatives and fleetYear to 20 March 2021Company disclosed
4,575
Tipax comprehensive activity report, year to 20 March 2021 · retrieved 2026-10-06The report's total of Tipax colleagues: 2,500 couriers and operators, 555 representatives, 965 intercity fleet, 373 head-office and 182 line staff. Not comparable with an employee count.
Contract customers, year-on-year changeYear to 20 March 2021, against year to 19 March 2020Company disclosed
318 per cent, from 439 to 1,835
Tipax comprehensive activity report, year to 20 March 2021 · retrieved 2026-10-06
Customer service incoming callsYear to 20 March 2021Company disclosed
3,290,000
Tipax comprehensive activity report, year to 20 March 2021 · retrieved 2026-10-06
MyTipax usersYear to 20 March 2021Company disclosed
288,907
Tipax comprehensive activity report, year to 20 March 2021 · retrieved 2026-10-06MyTipax is Tipax's own ordering app and website.
Parcels sentYear to 20 March 2023Company disclosed
22,655,539
Tipax activity report, year to 20 March 2023 · retrieved 2026-10-06Gives the 1401 (2022-23) point of the series this profile carries for 1402 (2023-24) (29,023,844) and 1403 (2024-25) (34,305,303) from the later report.
Distance travelled by all parcelsYear to 20 March 2023Company disclosed
11,143,787,884 kilometres
Tipax activity report, year to 20 March 2023 · retrieved 2026-10-06Gives the 1401 (2022-23) point of the series this profile carries from the 1403 (2024-25) report (14,695,782,215 km for 1402, 2023-24).
Network contact points, prior yearYear to 19 March 2024Company disclosed
1,132
Tipax activity report, year to 20 March 2025 · retrieved 2026-10-06
Customers who sent parcelsYear to 20 March 2023Company disclosed
2,502,679
Tipax activity report, year to 20 March 2023 · retrieved 2026-10-06
Most parcels sent in a single dayYear to 20 March 2023Company disclosed
128,501 parcels
Tipax activity report, year to 20 March 2023 · retrieved 2026-10-06
Most customers served in a single dayYear to 20 March 2023Company disclosed
60,427 people
Tipax activity report, year to 20 March 2023 · retrieved 2026-10-06
Parcels with a registered complaint, per 1,000 sentYear to 20 March 2023Company disclosed
5, down from 6 the year before
Tipax activity report, year to 20 March 2023 · retrieved 2026-10-06
Most envelopes sent in a single dayYear to 20 March 2023Company disclosed
32,422 envelopes
Tipax activity report, year to 20 March 2023 · retrieved 2026-10-06
Line and head-office staffYear to 20 March 2023Company disclosed
528
Tipax activity report, year to 20 March 2023 · retrieved 2026-10-06The other ring's split, 86 line and 423 head office, sums to 509, not 528; the total is carried by the other split and the monthly series.
Customers servedYear to 20 March 2023Company disclosed
more than 9 million
Tipax activity report, year to 20 March 2023 · retrieved 2026-10-06
Contact points in the network (representative offices)Quarter to 20 March 2023Company disclosed
1,052
Tipax activity report, year to 20 March 2023 · retrieved 2026-10-06The chart's stages are 813 (1400), 880 (spring), 970 (summer), 1,026 (autumn), 1,052 (winter).
Cities coveredYear to 20 March 2023Company disclosed
more than 500
Tipax activity report, year to 20 March 2023 · retrieved 2026-10-06
Customers who received parcelsYear to 20 March 2023Company disclosed
7,944,507
Tipax activity report, year to 20 March 2023 · retrieved 2026-10-06
Customers who sent parcels, year-on-year changeYear to 20 March 2023, against year to 20 March 2022Company disclosed
22 per cent, from 2,047,858 to 2,502,679
Tipax activity report, year to 20 March 2023 · retrieved 2026-10-06
Customers who received parcels, year-on-year changeYear to 20 March 2023, against year to 20 March 2022Company disclosed
16 per cent, from 6,868,853 to 7,944,507
Tipax activity report, year to 20 March 2023 · retrieved 2026-10-06
Most envelopes and parcels collected in a single dayYear to 20 March 2023Company disclosed
160,923
Tipax activity report, year to 20 March 2023 · retrieved 2026-10-06
New representative offices openedYear to 20 March 2023Company disclosed
253
Tipax activity report, year to 20 March 2023 · retrieved 2026-10-06Openings (253) exceed the net rise in contact points (813 to 1,052, so 239), which implies some closures; the report does not state any.
Intercity fleet, active vehiclesYear to 20 March 2023Company disclosed
780
Tipax activity report, year to 20 March 2023 · retrieved 2026-10-06
Contact points in the network (representative offices), prior yearYear to 20 March 2022Company disclosed
813
Tipax activity report, year to 20 March 2023 · retrieved 2026-10-06
Intra-city fleet, active vehiclesYear to 20 March 2023Company disclosed
3,000
Tipax activity report, year to 20 March 2023 · retrieved 2026-10-06
Customers who sent parcelsYear to 20 March 2025Company disclosed
2,788,550
Tipax activity report, year to 20 March 2025 · retrieved 2026-10-06Counted by unique sender numbers, as the report states.
New representative offices openedYear to 20 March 2025Company disclosed
254
Tipax activity report, year to 20 March 2025 · retrieved 2026-10-06New offices only; a further 100 existing offices changed management in the year and are not included.
Customers who sent parcels, year-on-year changeYear to 20 March 2025, against year to 19 March 2024Company disclosed
4 per cent, from 2,681,240 to 2,788,550
Tipax activity report, year to 20 March 2025 · retrieved 2026-10-06
Cities coveredYear to 20 March 2025Company disclosed
more than 520
Tipax activity report, year to 20 March 2025 · retrieved 2026-10-06
Envelopes and parcels sent by intercity expressYear to 20 March 2025Company disclosed
31,528,305
Tipax activity report, year to 20 March 2025 · retrieved 2026-10-06Intercity express only, envelopes and parcels together. The same report's count of parcels by weekday is a different measure and gives a different total.
Customer service answer rate, yearly averageYear to 20 March 2025, against year to 19 March 2024Company disclosed
86 per cent, against 82 per cent the year before
Tipax activity report, year to 20 March 2025 · retrieved 2026-10-06Share of customer calls answered, averaged over the year.
Intra-city next-day deliveriesYear to 20 March 2025Company disclosed
952,292
Tipax activity report, year to 20 March 2025 · retrieved 2026-10-06Parcels collected and delivered within the same city on the following day; a count of shipments in that one service, not of all city deliveries.
Website visits on the busiest day12 March 2025Company disclosed
642,940
Tipax activity report, year to 20 March 2025 · retrieved 2026-10-06
Network contact pointsLast quarter of the year, 21 December 2024 to 20 March 2025Company disclosed
1,336
Tipax activity report, year to 20 March 2025 · retrieved 2026-10-06The count the report shows for the last season of the year; it shows 1,132 for the year before.
Customers who received parcelsYear to 20 March 2025Company disclosed
12,993,237
Tipax activity report, year to 20 March 2025 · retrieved 2026-10-06Counted by unique receiver numbers, as the report states.
Counter-office access points openedYear to 20 March 2025Company disclosed
60
Tipax activity report, year to 20 March 2025 · retrieved 2026-10-06Access points opened in pishkhan service-counter offices.
Customers who received parcels, year-on-year changeYear to 20 March 2025, against year to 19 March 2024Company disclosed
25 per cent, from 10,413,613 to 12,993,237
Tipax activity report, year to 20 March 2025 · retrieved 2026-10-06
Parcels with a registered complaint, per 1,000 sentYear to 20 March 2025Company disclosed
6.88
Tipax activity report, year to 20 March 2025 · retrieved 2026-10-06Complaints registered, not complaints upheld or compensated.
Envelopes and parcels sent by intercity express, year-on-year changeYear to 20 March 2025, against year to 19 March 2024Company disclosed
19.45 per cent, from 26,393,596 to 31,528,305
Tipax activity report, year to 20 March 2025 · retrieved 2026-10-06
StaffYear to 20 March 2025Company disclosed
474 (194 head office, 280 line)
Tipax activity report, year to 20 March 2025 · retrieved 2026-10-06Head office and line staff as the report counts them; the page prints no date for the count.
Most parcels sent in a single day14 March 2021Company disclosed
125,000
Tipax comprehensive activity report, year to 20 March 2021 · retrieved 2026-10-06Printed as 125 thousand, a rounded figure.
Logistics fleetAt 20 March 2021Company disclosed
2,687
Tipax comprehensive activity report, year to 20 March 2021 · retrieved 2026-10-06
Line and head-office staffYear to 20 March 2021Company disclosed
555
Tipax comprehensive activity report, year to 20 March 2021 · retrieved 2026-10-06
Years in operationYear to 20 March 2021Company disclosed
61 years
Tipax comprehensive activity report, year to 20 March 2021 · retrieved 2026-10-06
Customers servedYear to 20 March 2021Company disclosed
5,260,783
Tipax comprehensive activity report, year to 20 March 2021 · retrieved 2026-10-06Distinct customers who sent or received at least one parcel, counted once even when they did both.
Customers who both sent and received parcelsYear to 20 March 2021Company disclosed
820,000
Tipax comprehensive activity report, year to 20 March 2021 · retrieved 2026-10-06
Customers who received parcelsYear to 20 March 2021Company disclosed
4,550,000
Tipax comprehensive activity report, year to 20 March 2021 · retrieved 2026-10-06Rounded by the report.
Contract customersYear to 20 March 2021Company disclosed
1,835
Tipax comprehensive activity report, year to 20 March 2021 · retrieved 2026-10-06Businesses and organisations on a volume contract with Tipax.
Parcels sent, year-on-year changeYear to 20 March 2021, against year to 19 March 2020Company disclosed
96 per cent, from 7,086,866 to 13,893,384
Tipax comprehensive activity report, year to 20 March 2021 · retrieved 2026-10-06
Representative officesAt 20 March 2021Company disclosed
555
Tipax comprehensive activity report, year to 20 March 2021 · retrieved 2026-10-06
Logistics fleet by typeAt 20 March 2021Company disclosed
965 intercity, 1,722 intra-city (392 in Tehran, 1,330 elsewhere)
Tipax comprehensive activity report, year to 20 March 2021 · retrieved 2026-10-06The report does not say whether the fleet is counted in vehicles or drivers.
Head-office and line staffYear to 20 March 2021Company disclosed
373 head office, 182 line
Tipax comprehensive activity report, year to 20 March 2021 · retrieved 2026-10-06
Customers who sent parcelsYear to 20 March 2021Company disclosed
1,530,000
Tipax comprehensive activity report, year to 20 March 2021 · retrieved 2026-10-06Rounded by the report; its chart gives 1,530,092.
Busiest weekday for parcels sentYear to 20 March 2021Company disclosed
Saturday
Tipax comprehensive activity report, year to 20 March 2021 · retrieved 2026-10-06
MyTipax app installsYear to 20 March 2021Company disclosed
342,189
Tipax comprehensive activity report, year to 20 March 2021 · retrieved 2026-10-06Installs during the year, not cumulative.
Busiest weekday for parcels sentYear to 20 March 2023Company disclosed
Sunday, 4,157,479 parcels (18.35 per cent of the year's parcels)
Tipax activity report, year to 20 March 2023 · retrieved 2026-10-06In this 1401 (2022-23) report the busiest day is Sunday; the 1403 (2024-25) report shows Saturday busiest in 1402 (2023-24) and 1403 (2024-25).
Parcels sentYear to 20 March 2021Company disclosed
13,893,384
Tipax comprehensive activity report, year to 20 March 2021 · retrieved 2026-10-06
Parcels with a registered complaint, per 1,000 sentYear to 20 March 2021Company disclosed
9
Tipax comprehensive activity report, year to 20 March 2021 · retrieved 2026-10-06
Customer service response levelYear to 20 March 2021Company disclosed
88 per cent
Tipax comprehensive activity report, year to 20 March 2021 · retrieved 2026-10-06Share of incoming calls answered, by the automated system or by an agent.
Claims and compensation paid (company annual report)FY2024-25Company disclosed
Tipax's FY2024-25 activity report tabulates claims by cause, as confirmed complaints, compensation payments and amount paid: damage 11,927, 11,107 and 158,117,552,092; loss 3,777, 2,340 and 47,856,773,871; missing contents 1,777, 1,589 and 31,465,463,025; discrepancy 997, 538 and 6,417,509,519. The table prints no unit for the amounts and no all-cause total.
Distance and weight carried (company annual report)FY2023-24 to FY2024-25Company disclosed
Tipax's FY2024-25 activity report states that its parcels covered 26,834,644,147 kilometres in FY2024-25 against 14,695,782,215 in FY2023-24, growth of 83 percent, and that the declared weight carried rose 24 percent from 76,277,284 to 94,917,508 kilograms.
Parcels by day of week, both years (company annual report)Financial years 2023-24 and 2024-25, as printed side by sideCompany disclosed
The FY2024-25 report prints parcels despatched by day of week for two years side by side. FY2024-25: Saturday 6,707,987 at 19.6 percent, Sunday 6,304,227 at 18.4, Monday 5,578,079 at 16.3, Tuesday 5,458,267 at 15.9, Wednesday 5,666,543 at 16.5, Thursday 4,306,493 at 12.6, Friday 283,707 at 0.8, totalling 34,305,303. FY2023-24: Saturday 5,490,036 at 18.9 percent, Sunday 4,772,560 at 16.4, Monday 5,309,958 at 18.3, Tuesday 5,028,582 at 17.3, Wednesday 4,828,085 at 16.6, Thursday 3,387,276 at 11.7, Friday 207,347 at 0.7, totalling 29,023,844, with growth of 18 percent. Saturday is the busiest day in both years and the report labels it "Tipax day".