Travel services providedYear to 20 March 2023Company disclosed
More than 15 million
Alibaba.ir annual report, year to 20 March 2023 · retrieved 2026-10-06
Website visitsYear to 20 March 2023Company disclosed
127,500,000
Alibaba.ir annual report, year to 20 March 2023 · retrieved 2026-10-06
App visitsYear to 20 March 2023Company disclosed
34,662,000
Alibaba.ir annual report, year to 20 March 2023 · retrieved 2026-10-06
Share of users who are menYear to 20 March 2022Company disclosed
about 62 per cent
Alibaba.ir annual report, year to 20 March 2022 · retrieved 2026-10-06
Gross sales value in rial, year-on-year growthYear to 20 March 2023Company disclosed
68.52 per cent
Alibaba.ir annual report, year to 20 March 2023 · retrieved 2026-10-06
Hours users spent on website and appYear to 20 March 2023Company disclosed
14,992,000 hours
Alibaba.ir annual report, year to 20 March 2023 · retrieved 2026-10-06
Average price, busYear to 20 March 2023Company disclosed
1,630,000 rial
Alibaba.ir annual report, year to 20 March 2023 · retrieved 2026-10-06
Average price, domestic flight, year-on-year changeYear to 20 March 2023Company disclosed
25 per cent
Alibaba.ir annual report, year to 20 March 2023 · retrieved 2026-10-06
Time users spent on website and app, year-on-year growthYear to 20 March 2023Company disclosed
54.46 per cent
Alibaba.ir annual report, year to 20 March 2023 · retrieved 2026-10-06
Average price, international flightYear to 20 March 2023Company disclosed
57,260,000 rial
Alibaba.ir annual report, year to 20 March 2023 · retrieved 2026-10-06
Total value of refunds, year-on-year changeYear to 20 March 2023Company disclosed
+87.15 per cent
Alibaba.ir annual report, year to 20 March 2023 · retrieved 2026-10-06
Support calls answeredYear to 20 March 2023Company disclosed
2,004,812
Alibaba.ir annual report, year to 20 March 2023 · retrieved 2026-10-06
Refunds, numberYear to 20 March 2023Company disclosed
1,186,180
Alibaba.ir annual report, year to 20 March 2023 · retrieved 2026-10-06
Destinations covered worldwideYear to 20 March 2021Company disclosed
610
Alibaba.ir annual report, year to 20 March 2021 · retrieved 2026-10-06
Visits to Alibaba Mag, the company's travel magazineYear to 20 March 2021Company disclosed
6,357,269
Alibaba.ir annual report, year to 20 March 2021 · retrieved 2026-10-06
Website and app visitsYear to 20 March 2021Company disclosed
250 million
Alibaba.ir annual report, year to 20 March 2021 · retrieved 2026-10-06Visits to the website and app combined, not unique users.
Time users spent on website and appYear to 20 March 2021Company disclosed
310 years
Alibaba.ir annual report, year to 20 March 2021 · retrieved 2026-10-06Total time all users spent on the website and app, which the report expresses in years.
Support calls answered, shareYear to 20 March 2021Company disclosed
95 per cent
Alibaba.ir annual report, year to 20 March 2021 · retrieved 2026-10-06
Products purchased: tickets, hotels and toursYear to 20 March 2021Company disclosed
6,180,000
Alibaba.ir annual report, year to 20 March 2021 · retrieved 2026-10-06A count of items bought, such as tickets and hotel bookings, not of customers or passengers.
Hours of support calls with usersYear to 20 March 2021Company disclosed
48,385 hours
Alibaba.ir annual report, year to 20 March 2021 · retrieved 2026-10-06
Average price, domestic flightYear to 20 March 2021Company disclosed
4,124,238 rial
Alibaba.ir annual report, year to 20 March 2021 · retrieved 2026-10-06An average across what Alibaba sold in the year; the report does not say whether it is per ticket, per booking or per night.
Average price, international flightYear to 20 March 2021Company disclosed
54,664,475 rial
Alibaba.ir annual report, year to 20 March 2021 · retrieved 2026-10-06An average across what Alibaba sold in the year; the report does not say whether it is per ticket, per booking or per night.
Average price, domestic hotelYear to 20 March 2021Company disclosed
5,054,207 rial
Alibaba.ir annual report, year to 20 March 2021 · retrieved 2026-10-06An average across what Alibaba sold in the year; the report does not say whether it is per ticket, per booking or per night.
Average price, tourYear to 20 March 2021Company disclosed
28,540,000 rial
Alibaba.ir annual report, year to 20 March 2021 · retrieved 2026-10-06An average across what Alibaba sold in the year; the report does not say whether it is per ticket, per booking or per night.
Average price, trainYear to 20 March 2021Company disclosed
1,149,238 rial
Alibaba.ir annual report, year to 20 March 2021 · retrieved 2026-10-06An average across what Alibaba sold in the year; the report does not say whether it is per ticket, per booking or per night.
Average price, busYear to 20 March 2021Company disclosed
759,783 rial
Alibaba.ir annual report, year to 20 March 2021 · retrieved 2026-10-06An average across what Alibaba sold in the year; the report does not say whether it is per ticket, per booking or per night.
Customer satisfaction with supportYear to 20 March 2021Company disclosed
96 per cent
Alibaba.ir annual report, year to 20 March 2021 · retrieved 2026-10-06Calculated from the ratings users gave after contacting customer support.
Support calls per day, average20 February to 20 May 2020Company disclosed
4,400
Alibaba.ir annual report, year to 20 March 2021 · retrieved 2026-10-06Covers the first three months of the pandemic, when cancelled trips brought a surge of refund requests.
Average price, trainYear to 20 March 2023Company disclosed
2,222,661 rial
Alibaba.ir annual report, year to 20 March 2023 · retrieved 2026-10-06
Average price, domestic flightYear to 20 March 2023Company disclosed
9,840,000 rial
Alibaba.ir annual report, year to 20 March 2023 · retrieved 2026-10-06
Refunds, number, year-on-year changeYear to 20 March 2023Company disclosed
+30.08 per cent
Alibaba.ir annual report, year to 20 March 2023 · retrieved 2026-10-06
Mobile users on Samsung phones, shareYear to 20 March 2019Company disclosed
more than 40 per cent
Alibaba.ir annual air-travel report, year to 20 March 2019 · retrieved 2026-10-06Share of all of Alibaba's mobile users, iOS and Android together. Within Android alone the chart gives Samsung 62.60 per cent.
Hours with the most purchasesYear to 20 March 2019Company disclosed
11:00 to 15:00
Alibaba.ir annual air-travel report, year to 20 March 2019 · retrieved 2026-10-06Peak buying window across desktop and mobile. Visits peak at different times: desktop during working hours, mobile in the evening.
Users with an iPhone, shareYear to 20 March 2019Company disclosed
26 per cent
Alibaba.ir annual air-travel report, year to 20 March 2019 · retrieved 2026-10-06Measured among people using Alibaba on mobile devices: the chart behind this headline splits mobile users into 26.77 per cent iOS and 72.82 per cent Android.
Destinations covered worldwideYear to 20 March 2023Company disclosed
1,351
Alibaba.ir annual report, year to 20 March 2023 · retrieved 2026-10-06
Android distribution, as recorded by the storeStore listing read 15 September 2026Third-party reported
Cafe Bazaar records the Alibaba travel app at 5 million installs and a 4.7 rating from 53,426 votes, version 9.0.5, last updated 23 August 2026, in its travel category, and names the publisher as Safarhaye Alibaba, which is the same legal entity the Official Gazette notice in this profile identifies. The figure is one store's install count, not a user count. An earlier capture on 6 July 2026 showed 4.9 million installs and 53,384 raters.