Custody of users' goldYear to 20 March 2025Company disclosed
Held at Bank Kargoshaei, starting in this year
Taline annual report, year to 20 March 2025 · retrieved 2026-10-08The report says users' gold is moved to the bank after authenticity checks, and the bank issues a document confirming its weight.
Purchase transactions on the busiest gold-buying day (single-day record)18 March 2025Company disclosed
11,767 purchase transactions
Taline annual report, year to 20 March 2025 · retrieved 2026-10-08The busiest single day of the year for gold purchases, three days before the Iranian new year.
Satisfaction with online supportYear to 20 March 2025Company disclosed
92 per cent
Taline annual report, year to 20 March 2025 · retrieved 2026-10-08The report does not say how satisfaction was measured or how many customers answered.
Users, year-on-year changeAt 20 March 2025Company disclosed
24 times higher than a year earlier
Taline annual report, year to 20 March 2025 · retrieved 2026-10-08The report gives the multiple only; it prints no user count, so the size of the base is unknown.
Support messages receivedYear to 20 March 2025Company disclosed
More than 1,000,000
Taline annual report, year to 20 March 2025 · retrieved 2026-10-08Messages received by customer support over the year; not a count of customers.
Trading volume, year-on-year changeYear to 20 March 2025Company disclosed
15 times the previous year (1,400 per cent growth)
Taline annual report, year to 20 March 2025 · retrieved 2026-10-08The report does not say whether volume is measured in grams of gold or in money, and prints no absolute volume.
Provinces whose capitals offer in-person gold collectionYear to 20 March 2025Company disclosed
8: Yazd, Tehran, Isfahan, Fars, Hormozgan, Sistan and Baluchestan, East Azerbaijan, Kerman
Taline annual report, year to 20 March 2025 · retrieved 2026-10-08The report says physical collection was available in these provincial capitals; it does not say each has a Taline-owned store. The back cover lists stores in Tehran and Yazd.
Registrations on the busiest day (single-day record)13 January 2025Company disclosed
143,860 people
Taline annual report, year to 20 March 2025 · retrieved 2026-10-08A single-day record of new sign-ups, not a total user count.
Began operating (brand)Year to 20 March 2021Company disclosed
Between 20 March 2020 and 20 March 2021
Taline annual report, year to 20 March 2025 · retrieved 2026-10-08The year the Taline brand says it began operating; the operating company's registration may be earlier.
Largest single purchase by one userYear to 20 March 2025Company disclosed
858.32 grams
Taline annual report, year to 20 March 2025 · retrieved 2026-10-08One transaction by one user, the largest of the year; it says nothing about typical purchase size.
Largest purchase volume by one userYear to 20 March 2025Company disclosed
7,680.41 grams
Taline annual report, year to 20 March 2025 · retrieved 2026-10-08The largest amount bought by any one user; the report does not state the window, but the chapter covers the year.
Customer support calls, totalYear to 20 March 2025Company disclosed
More than 68,000
Taline annual report, year to 20 March 2025 · retrieved 2026-10-08Total calls received. The page separately names 14 January 2025 as the busiest call day but prints no count for it.
Satisfaction with phone supportYear to 20 March 2025Company disclosed
87 per cent
Taline annual report, year to 20 March 2025 · retrieved 2026-10-08The report does not say how satisfaction was measured or how many customers answered.
